This privacy policy describes the data that Human Insight Services collects and
what we do to ascertain that we follow EU legislation.
•Data that we collect
We differentiate between clients that use our service and participants that enrol in
the projects that our clients carry out. From our clients we collect company, contact,
and demographic information. We use this information for managing our service. Your information
will not be passed on to third parties. If you wish to be taken out of our system, just
send us an email.
From the participants we collect video recordings (personal data) of which we extract:
metadata from the expressions (e.g. emotion scores, gender and age estimations). This
metadata cannot be used to identify a person. Before data is collected, we gather permission
from the participant to collect this data. We do not gather personal data from the participants
other than the video data. The videos of the participants are used to analyse anonymous facial
behaviour and are never shared with third parties other than the client. The client is the
data controller, who instructs Human Insight Services, the Processor, to process Personal
Data on his behalf. We have a default processor agreement that we use to specify the
conditions.
•Data storage
By default our personal data is stored and processed on Microsoft Azure Servers located
exclusively in the EEA (European Economic Area). The videos of the participants are stored
on our system, because they need to be analyzed and can be re-analyzed at a later point with
different settings. The original recordings are only stored on our servers for the duration
of the project. They are deleted when the client sets a project to closed or when the client
manually removes a recording or a project. We also offer a privacy by design option where
recordings are deleted immediately after analysis.
•Security
All communication with FaceReader-Online, including the transfer of video recordings,
takes place through a secure TLS/SSL (HTTPS) connection. On our servers, all data is
stored using AES256 encryption in Microsoft Azure's "blob storage". More info on
Microsoft's security policy can be found here